FAQs

Shipping delays due to COVID-19

Please allow 3 - 4 business days to ship your order

 

How did you end up making soap?

I got the idea from my younger sister and we started the first batch together!

 

Do you accept returns?

We want you to be happy with our handmade soap because we spend so much time and effort on it, but we understand if sometimes a product doesn't live up to expectations.  Due to the nature of the product, we unfortunately cannot accept returns.  However, we always want to be reasonable and fair, so if there's an issue with an order please don't hesitate to reach out to us in our contact section.

 

Can I customize my own soap?

Absolutely! Pick a base soap, a scent, and you're good to go.  At The Stone Ox we encourage you to get creative!

 

Are your Products made in the USA?

Yes, they are!

 

Do you ship outside the United States?

Unfortunately at this time we do not ship outside of the U.S

 

How much is shipping?

Shipping is dependent on weight, and we offer free shipping after $25